COVID-19 Alert: Please visit the official South African government website for updates:  https://sacoronavirus.co.za/

COVID-19 PROTOCOLS AT ELLERMAN HOUSE

We are pleased to welcome you to Ellerman House!

In light of the COVID-19 pandemic, some of our policies and procedures have changed, but we are deeply committed to providing the warm, heartfelt hospitality, beautiful spaces and exceptional experiences that make our house a home.

As a leading establishment in the South African hospitality sector, Ellerman House created a dedicated safety team who, in partnership with top medical professionals and guided by the mandates of the South African government, developed comprehensive Covid-19 preventative protocols to safeguard the wellbeing of our valued guests, staff and suppliers.

These protocols include but are not limited to:

 

Staff
Guests

  • We continue to encourage the use of hand sanitising and social distancing to keep each other and our staff safe.
  • Hand sanitising stations have been installed throughout the property for the use of all.

Transport
Staff

  • Our skilled and dedicated staff members are thoroughly trained to achieve the highest possible hygiene standards.

Entrance
Transport

  • All Ellerman House vehicles are disinfected before every transfer.
  • Hand sanitiser is available within our vehicles.
  • Guests do not share vehicles unless travelling within the same group or family.


Social Distancing In Dining Areas

  • We have re-arranged dining areas to ensure social distancing.
  • Breakfast is served à la carte, rather than buffet style.

Food Preperation
Housekeeping Procedures

  • We ensure the use of high-temperature washing and the addition of sterilising cleaning chemicals for all linen and towels.

House Cleaning
Gym and Spa

  • Our gym will be deep cleaned after each guest has used the facility.
  • Any visit to the spa is by appointment only. Protocols set out specifically for the spa will be conveyed to guests upon booking an appointment.
  • Use of the steam room and sauna will be by appointment only and both facilities will be sanitised after each guest has made use of it.

Ellerman House Gym
Pool

  • Pool loungers are set up individually and spaced across the lawn for social distancing.


Private COVID-19 PCR Testing

  • COVID-19 PCR testing administered by qualified medical professionals is available on property for those guests who require testing for their onward travels.
  • These tests are conducted in the privacy of your hotel room.
  • Test results are delivered 24 - 48 hours prior to the test by e-mail and a hardcopy delivered to you at the hotel.


Quarantine Accommodation

  • Quarantine accommodation for COVID-19 positive guests is available on property in the rare event that it becomes necessary.

If you have any questions about our COVID-19 protocols not outlined here, please email us at info@ellerman.co.za.

Book Now

We Are Social

Follow us on our social media channels

Newsletter Sign Up
Please don't check this box if you are a human.
Contact Us

Email:

Phone:  +27 21 430 3200

 

Find Us

180 Kloof Road,

Bantry Bay, 8005

Cape Town, South Africa