Carol Kohne
CEO
Guiding the vision of Ellerman House, Carol ensures every aspect of the guest experience reflects the warmth, authenticity, and quiet excellence that define true South African hospitality.
The Heartbeat of the House and the Soul of Hospitality
What guests remember most about Ellerman House is often the people. Their warmth, attention and genuine care shape the experience, creating a house that feels welcoming from the moment you arrive.
The golden thread within every guest story and shared moment
Ellerman House is defined as much by its people as by its setting. Every day, our team brings the house to life through the care, knowledge and attention they share with guests. Whether through a conversation, a thoughtful gesture or simply remembering the details that matter, they help create a stay that feels personal, comfortable and genuinely welcoming.
Meet our team - Play Video
A Different Kind of Service
Service at Ellerman House is thoughtful, attentive and personal. The focus is not on formality, but on understanding what guests need and making each stay feel effortless, comfortable and entirely their own.
True hospitality is not seen in service itself, but in the way it quietly anticipates what is needed before it is asked for.
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Manuel Cabello
Operations Manager
With a meticulous eye for detail and a passion for service, Manuel orchestrates the seamless daily rhythm of Ellerman House, where effortless luxury is felt in every moment.
Karien Bendle
Maître De Maison
As Maître De Maison, Karien curates each guest's journey with grace and intuition, transforming every stay into a deeply personal and memorable experience.
The most memorable hospitality often comes from the smallest moments, when someone understands what you need before you think to ask.
A Team United by a Shared Spirit of Quiet Dedication
Behind every stay is a team of people who care deeply about what they
do. From welcoming guests and sharing local knowledge to preparing meals
and caring for the gardens, each person contributes to the atmosphere of
the house in their own way. Together, they help create an experience
that feels warm, personal and distinctly Ellerman House.
Our Mission
To celebrate the very best of South Africa through exceptional art, cuisine, wine and heartfelt hospitality. Every experience at Ellerman House is thoughtfully curated to reflect the richness, creativity and soul of the country, creating moments that feel both deeply personal and unmistakably authentic.
Our Vision
To be recognised globally as the leader in luxury South African hospitality, dedicated to creating life-enriching experiences for every guest.
Our Values
Meaningful Connections
Through heartfelt care and intuitive service, we build lasting bonds between our guests, our people and the local community.
Striving for Excellence
Through continuous refinement, exceptional quality and service delivered with quiet confidence.
Purposefully Giving Back
Through conscious practices and community upliftment, we are committed to creating a positive, lasting impact.
Giving Back
The commitment to care extends beyond the house itself. Through long-standing partnerships and community initiatives, Ellerman House supports projects that invest in education, creativity and opportunity, helping create meaningful impact beyond the guest experience.
Hospitality is ultimately about people, creating opportunities, sharing knowledge and contributing positively to the communities around us.
Click Learning
Click Learning is a non-profit that deploys digital literacy programmes to underprivileged primary schools. By providing the tools for online learning, the initiative helps children move from a foundation of struggle to a future of opportunity.
ArtAngels
ArtAngels brings together Ellerman House and some of South Africa's most respected artists in support of education. Through an annual fundraising auction, the initiative raises essential funds for Click Learning, using the power of art to create meaningful opportunities for young learners and their communities.